Know your student services
Beyond getting information about the academic side of online learning, you will want to get a firm handle on the student services an institution provides.
The amount and quality of student services an institution has in place is vitally important to your overall satisfaction as an online learner. These services include organized and efficient admissions, registration, and financial aid services; knowledgeable academic advising services; online library access and support; a comprehensive online bookstore; and an effective technical support staff. In short, you will want to get as much information about all these services as possible prior to starting your first online course.